Microsoft.com – IE9 demo doesn’t work in IE9
Should you blame the website or the browser? One thing is for sure: You can blame Microsoft. See other usability testing problems on our WebBloopers channel at YouTube.com Note: Microsoft.com is not a...
View ArticleHotWaterRescue.com – The form? Oh, uhhh my dog ate it
These labels might be for a good cause, but there’s no excuse for not finishing your web form. If only good intentions were all that mattered… See other usability testing problems on our WebBloopers...
View ArticleATT.com –“AT&T doesn’t want us to pay our bills”
It sure looks that way… See other usability testing problems on our WebBloopers channel at YouTube.com Note: ATT.com is not a UserTesting.com customer—all videos for customers are confidential.
View ArticleWe7.com – How to reduce online music sales
Want to reduce online sales? We7.com shows us how they’ve grabbed fewer music sales with a simple mistake anybody can make. But if you’d rather make money online, you’ll need to consider...
View ArticleCredoMobile.com – Change… in too many clicks
Call your senator if you want to change your phone service on CredoMobile.com. (If they make it any harder you might need their vote.) See other usability testing problems on our WebBloopers channel at...
View ArticleGoogle+ Link Scares Users With Poorly Worded Link
Make sure your links clearly indicate what’s going to happen when the user clicks them. A Google+ link says “Find and Invite (500)” but it really just displays all contacts so they can be added to...
View ArticleBorders.com – Going Out of Business Sale!…..
……Sale excludes Borders.com. Wait, what? This customer is confused by Borders.com’s homepage which boasts a “Going Out of Business Sale.” He reads on to discover in the fine print that the sale is...
View ArticleDish Soap?
This customer is searching for chairs on OfficeDepot.com and she is directed to dish soap. The soap is described as a mesh-back task chair with “stylish European detailing.” That’s some fancy soap. See...
View ArticleAuto Trader Site Issues
This AutoTrader.Co.Uk user wants to buy a car but he is dissuaded when he can’t watch a video of the car in action. See other usability testing problems on our WebBloopers channel at YouTube.com Note:...
View ArticleQuiBids.com Doesn’t Want You to Bid
QuiBids.com freezes this user’s computer as he tries to find an auction to join. How is he supposed to bid? See other usability testing problems on our WebBloopers channel at YouTube.com Note:...
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